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Common Questions
What are your customer service hours?
Our customer service team is available Monday through Friday from 9 AM to 6 PM EST, and Saturday from 10 AM to 2 PM EST. We also offer a 24/7 emergency claims hotline.
How quickly will I receive a response?
We aim to respond to all inquiries within 24 hours during business days. Urgent matters are prioritized and handled immediately.
Can I schedule an in-person appointment?
Yes! You can schedule an appointment at our Doral office. Call us or use our online booking system to reserve your spot.
Do you offer virtual consultations?
Absolutely! We offer video consultations via Zoom or phone for your convenience. Schedule one through our website or by calling us.
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